I declare that I have read and accepted the terms and conditions of the privacy policy. I agree that my personal data can be saved and processed by Velvetbird (the data collected in this form are collected and processed in order to provide clarification to the questions raised by the user. The data subject has the right to access and rectify it and must contact this our company. Because your data circulates in an open network, they run the risk of being seen and used by unauthorized third parties).

Velvetbird recognizes the importance of protecting the personal data of its customers and all those who visit the website www.velvetbird.pt, and for this reason it has developed a security behavioral standard that meets all the requirements of the General Data Protection Regulation.

1. RESPONSIBLE ENTITY AND RESPONSIBILITIES

– Your data will be handled by Velvetbird, Unipessoal Lda, located at Rua Augusto Castilho, Edifício Castelo nº 31, loja 16 – 2490-524 Ourém, Portugal.

– Velvetbird is responsible for the processing of personal data upon acceptance of the General Regulation on Data Protection on the website www.velvetbird.pt.

– You can contact Velvetbird about any question related to this privacy policy, through the email address: info@velvetbird.pt, Postal Mail: VELVETBIRD – Rua Augusto Castilho, Edifício Castelo nº 31, loja 16 – 2490-524 Ourém, Portugal, or Telephone: +351 914 203 626 .

2. OUR POLICY

Every user has the right to the protection of their personal data. Velvetbird recognizes the importance of protecting your personal data and for this reason we have developed a set of security measures aimed at protecting the data of all customers who visit the website www.velvetbird.pt.

Velvetbird respects the users’ right to information about the collection and processing of their personal data. Velvetbird guarantees that personal data are processed in Portugal in a correct and lawful manner, in accordance with good practices.

By filling in the contact forms, the user expressly guarantees Velvetbird his consent to use his personal data, address and e-mail address, telephone contact. These data will be stored and processed by computer, being used only to answer the requested questions.

The personal data of users of this website will be treated in accordance with the Portuguese Data Protection Commission.

In this Privacy Policy, we explain who we are, what purpose we give to your data, how we treat it, with whom we share it and how long we keep it, as well as ways to contact us and exercise your rights. The user should carefully read our Privacy Policy, written in a clear and simple way, to facilitate its understanding and decide, freely and voluntarily, if you want to provide your personal data to Velvetbird. Thus, the user guarantees that he is of legal age and that the data communicated is true, accurate, complete and current, being responsible for any damage or loss, direct or indirect, that may arise as a result of non-compliance with such obligation. The user undertakes to notify Velvetbird of any change to the data provided herein. If the data communicated belongs to a third party, the user guarantees that he has informed that third party about the conditions set out in this document and that he has obtained his authorization to provide his data to Velvetbird, for the purposes indicated.

If you have any questions about how we treat and protect your data, please contact us via email: info@velvetbird.pt .

3. SCOPE

This privacy policy applies to all personal data collected through the website www.velvetbird.pt.

4. PROCESSING THE PERSONAL DATA THAT ARE COLLECTED ON THE VELVETBIRD WEBSITE AS IT IS COLLECTED

– Collected by filling in Velvetbird’s contact and quote request form: Name, Company, Telephone, Email address;

– Obtained by browsing the website: data identifying the IP address, referring headers, device type, your browser and version.

– Preferences regarding cookies, payment information, always observing the SSL protocol.

5. TREATMENT PURPOSES AND LEGAL BASIS

Why do we need your information? Velvetbird will handle your personal data manually for the following purposes:

– Response to contact form: The data collected on this site are necessary to answer the questions asked in the contact form. The data collected is intended for processing and informing the requested order, in order to provide the user with the best possible response.

The provision of the information requested within the scope of filling in the contact form is mandatory, without which it is not possible to proceed with the above purposes.

6. CONSERVATION OF YOUR PERSONAL DATA AND RETENTION PERIOD

We retain your data only for as long as is necessary within the scope(s) set forth in this privacy policy (unless a longer retention period
long is required by applicable law).

7. CONSENT

By consenting to this Privacy Policy, you are giving Velvetbird permission to process your personal data specifically for the identified and selected purposes.

If consent is legally necessary for the processing of personal data, the data subject has the right to withdraw his consent at any time, although this right does not compromise the lawfulness of the processing carried out on the basis of the consent previously given or the subsequent processing of the same data…

To revoke your consent, you can contact us by letter, telephone or email info@velvetbird.pt .

8. DATA DISCLOSURE

Your personal data will not be disclosed to third parties without being informed or without your consent, when this is required by law, except in the cases provided for in this document.

Your personal data may also be disclosed to other third parties, to the extent necessary to: (i) comply with a request from government authorities, a court order or applicable law; (ii) prevent illegal uses of our Site or violations of our Site Terms of Use and our policies; (iii) defend against claims by third parties; and (iv) assist in the prevention or investigation of fraud. Your personal data may also be disclosed to other third parties when you have given us your consent.

9. USERS’ RIGHTS

At any time and free of charge, as long as Velvetbird owns or processes personal data, all users can exercise the following rights:

• Right of access – right to request a copy of the information we hold about you;
• Right of correction – right to correct data that it considers inaccurate or incomplete;
• Right to be forgotten – in certain circumstances, as a user, you can request that the data we hold about you be deleted from all our records;
• Right to restriction of processing – when certain conditions apply to have the right to restrict processing;
• Portability right – right to have your data transferred to another organization;
• Right to object – right to object to certain types of processing, such as direct marketing;
• Right to object to automated processing, including the profile;
• Right to legal recourse: in case Velvetbird refuses your request, in accordance with your access rights, we will explain why. As a user you have the right to claim as described below.

The above rights may be exercised through the email address info@velvetbird.pt or by registered letter to the postal address: VELVETBIRD – Rua Augusto Castilho, Edifício Castelo nº 31, loja 16 – 2490-524 Ourém, Portugal.

10. COMPLAINTS

If you wish to make a complaint about the way in which your personal data are being processed by VELVETBIRD or about the way your complaint has been handled, you have the right to make a complaint directly to the supervisory authority and to VELVETBIRD.

Velvetbird Contacts:
VELVETBIRD – Rua Augusto Castilho, Edifício Castelo nº 31, loja 16 – 2490-524 Ourém, or Telephone: +351 914 203 626 .

Controlling Authority Contacts:

National Data Protection Commission – CNPD, Rua de São Bento, n.º 148, 3º, 1200-821 Lisbon, Tel: 351 213928400, Fax: +351 213976832, e-mail: geral@cnpd.pt.

11. MANDATORY CHARACTER OF DATA REQUESTED

The data contained in the customer record that are identified with an asterisk (*), will be mandatory to fulfill the established purpose(s). As such, if you do not provide them, Velvetbird will not be able to accommodate your request.

12. PERSONAL DATA PROTECTION AND MANAGEMENT MEASURES

VELVETBIRD applies various technical and organizational measures appropriate to protect users’ personal data, including encryption and authentication tools, to maintain the security of their personal data, use of secure servers, firewalls, application and communication encryption.

13. COOKIES POLICY

VELVETBIRD uses automatic data collection systems such as cookies. This website uses cookies to provide better use by its visitors, as well as to ensure that it is fully operational. Acceptance of our automatic data collection procedures and the use of cookies is necessary to take advantage of the many features and services offered through this website, including the purchase of products. If you set your browser to block or delete cookies, we cannot guarantee that you will have access to all features and services offered through this website (for example, your computer may not be able to display the image of the product you are trying to purchase).

Third parties may also collect information via the website through cookies, third party plugins and widgets. These third parties collect data directly from your browser and the handling of this data is subject to their privacy policies.

In some cases, these cookies allow us to monitor and improve the speed with which we process your orders and allow us to remember your preferences on the website. Refusal of these cookies may result in poorly personalized recommendations and slow website performance.

What are cookies

Cookies are small text files that a website, when visited by the user, places on their computer or mobile device through the internet browser (browser). Placing cookies will help the website to recognize your device the next time you visit it.

What are cookies for

Cookies are used to facilitate navigation and make it simpler and do not damage your device. They allow faster and more efficient navigation, eliminating the need to repeatedly enter the same information.

What kind of cookies do we use

• Required Cookies – Some cookies are essential to access specific areas of our website. They are generally active only during the user’s session, allowing the user to be identified, they are essential for the functioning of the services made available on the websites; They allow navigation on the website and the use of its applications, as well as accessing secure areas of the website through login. Without these cookies, services that require it cannot be provided.
• Performance – active during the user’s session, or persistently, in order to improve the site’s performance, through analysis of the way users use it;
• Analytical Cookies – We use these cookies to analyze how users use the website and to monitor its performance. This allows us to provide a high quality experience by customizing our offer and quickly identifying and correcting any issues that arise. For example, we use performance cookies to find out which pages are most popular, which method of linking between pages is most effective, or to determine why some pages are receiving error messages. Based on your usage of the website, we may also use these cookies to highlight items or services on the website that we think will be of interest to users. These cookies are used only for the purposes of creation and statistical analysis, without ever collecting information of a personal nature.
• Functionality Cookies – We use functionality cookies to allow us to remember user preferences. For example, cookies prevent typing the user’s name each time the user accesses the website. We also use functionality cookies to provide advanced user services, such as commenting on an article. In summary, functionality cookies store the user’s preferences regarding the use of the website, so that it is not necessary to reconfigure the website each time you visit it.
• Session cookies – These are temporary, they remain in your internet browser’s cookies (browser) until you leave the site. The information obtained allows to identify problems and provide a better browsing experience.
• Advertising cookies  – They target advertising according to the interests of each user, in order to target advertising campaigns taking into account the users’ tastes, and, furthermore, they limit the amount of times you see the ad, helping to measure the effectiveness of the advertising and the success of the website organization.
• Third-party cookies – These are used to measure the success of applications and the effectiveness of third-party advertising. These Cookies are not from the website you are accessing.
• Permanent cookies -They are stored at the level of the internet browser (browser) on your access devices (pc, mobile and tablet) and are used whenever the user makes a new visit to the website. They are generally used to direct navigation according to the user’s interests, allowing us to provide a more personalized service.

  How to disable Cookies in major browsers?

  All browsers allow the user to accept, refuse or delete cookies, and also inform the user whenever a cookie is received, namely by selecting the appropriate settings in the respective browser.

  Although the parameterization of each one is different, it is common to configure it in the “options” “Preferences” or “Tools” menu of your browser.

  If you block them, it is possible that certain services that require them are not available for use.

  Below, we indicate the links where the user can find information on how to activate their preferences in the main browsers:

  Google Chrome   Settings -> Show advanced options -> Privacy -> Content settings.

  Mozilla Firefox   Tools -> Options -> Privacy -> History -> Custom Settings.

  Internet Explorer   Tools -> Internet Options -> Privacy -> Settings.

  Safari for IOS (iPhone, iPad)    Preferences -> Security.

  Disabling or deleting cookies belonging to Google Analytics

  If you accept the use of cookies belonging to Google Analytics, you can later uninstall them by configuring your browser, as indicated above, or by installing the Google Analytics deactivation add-on:  https://tools.google.com/dlpage /gaoptout?hl=pt. We remind you that when you delete personalization cookies, you will have to update your preferences every time you log into our website or, if you use a different device, profile, computer or browser, you will have to indicate your preferences again. Likewise, this elimination may prevent the correct functioning of some features.

  Buttons for social networks

  We use social media buttons to allow our users to share web pages or select them as favourites. These are buttons for external social networking websites. These sites may record information relating to your Internet activities, including our website. You can review the terms of use and privacy policies of these websites to find out exactly how they use the information and to find out how you can delete or delete that information.

  14. CHANGES TO THE PRIVACY POLICY

  Applicable law and our practices change over time. If we decide to update our privacy policy, the changes will be posted on our website www.velvetbird.pt . We ask that you periodically review this document to keep it updated. If we materially change the way we process your personal data, we will notify you in advance, or when legally required, we will ask for your consent prior to implementing such changes. The last change to this privacy policy occurred on October 14, 2021 .